FAQs

Sprinkles & Sparkles BB Digital Downloads FAQs

1. How will I receive my digital download?

After completing your purchase, your digital download will be automatically sent to the email address you provided at checkout. Simply open the email, tap the download link, and then tap "Download Now" to access your content.

2. What file formats are available for download?

Our digital products come in various formats, including PDFs, JPEGs, PNGs, MP4s, and ZIP files. Each product description will specify the file format available for download.

3. Can I download my purchase multiple times?

Yes, you can download your purchase multiple times using the link provided in the email. However, for security reasons, there may be a limit on the number of downloads or the time frame in which you can access the link. See our Terms of Use Agreement.

4. What should I do if I don't receive my download link?

If you don't receive your download link within a few minutes of completing your purchase, please check your spam or junk folder. If it's still not there, contact our customer support team at sprinklesandsparklesbb@gmail.com, and we'll be happy to assist you.

5. How do I open and use my digital download?

To open and use your digital download, tap the link in your email and then tap "Download Now." Depending on the file format, you may need specific software or apps to view or use the content. For example, PDFs require a PDF reader, and ZIP files need to be extracted with a file extraction tool.

6. Can I share my digital download with others?

Our digital downloads are intended for personal use only. Sharing, distributing, or reselling the content is not permitted. Please respect our intellectual property rights and encourage others to purchase their own copy.

7. What if I have trouble accessing or using my digital download?

If you experience any issues accessing or using your digital download, please contact our customer support team at sprinklesandsparklesbb@gmail.com. Please allow up to 48 hours for a response. We're here to help and ensure you have a great experience with our products.

8. Can I return or exchange a digital download?

Due to the digital nature of our products, all sales are final. We do not offer refunds or exchanges for digital downloads. If you have any concerns about your purchase, please reach out to our customer support team.

9. How do I ensure my device is compatible with your digital products?

Our digital products are compatible with most devices, including computers, tablets, and smartphones. However, some files may only be able to be viewed on a computer. Please ensure you have the necessary software or apps to view or use the content. If you have any compatibility questions, feel free to contact us.

10. How do I contact customer support?

If you have any questions or need assistance, please contact our customer support team at sprinklesandsparklesbb@gmail.com. We're here to help and ensure you have a wonderful experience with Sprinkles & Sparkles BB.